Accessibility Plan 2007-2008: Report on Achievements: 2006-2007 Accessibility Improvement Initiatives

The Ministry of Children and Youth Services (MCYS) was successful in achieving/implementing planned commitments outlined in its 2006-2007 accessibility plan. This section provides a status report.

Customer Service

Commitment: The ministry’s Human Resources Branch (HRB) will facilitate the training of ministry staff who serve the public, on providing effective customer service to people with disabilities.
Status: Completed
Action: The HRB’s plan was to disseminate the Accessibility Directorate of Ontario’s on-line training, “May I Help You – Welcoming Customers with Disabilities”, to ministry staff.
The Accessibility Directorate of Ontario’s on-line training, “May I Help You - Welcoming Customers with Disabilities” is now available on the website of the Centre for Leadership and Learning. To disseminate information about the online-training, HRB included an advisory on its intranet website and circulated memos to all ministry staff.

Commitment: The Human Resources branch (HRB) will develop information to assist ministry staff in providing effective services to people who use sign language interpretation (people who are deaf, deafened or hard of hearing) or intervener services (people who are deaf-blind).
Status: Completed
Action: The HRB’s plan was to develop an information sheet on how to arrange sign language interpretation or intervener services for clients or applicants who require these services.
This information sheet was completed. HRB consulted with provincial service providers of intervener and interpreter services such as the Canadian Hearing Society and Canadian National Institute for Blind. The consultation also included the Community Services Branch in the Social Policy Development Division of the Ministry of Community and Social Services. Staff can access the information sheet: “Arranging Sign Language Interpretation and Deafblind Intervenor Services for Clients and Applicants of MCYS” on the MCYS intranet website.

Commitment: Physical Plant management staff at the Child and Parent Resource Institute (CPRI) and Thistletown Regional Centre (TRC) will attend knowledge/skills development course/public forum on barrier-free design and other accessibility measures.
Status: Ongoing
Action: Attendance at a one day training opportunity, on barrier-free design and other accessibility measures, will be included in the annual professional development plan for managers involved in building services management. Arrangements will be made for the Facility Manager to attend the training.

Commitment: Child and Parent Resource Institute (CPRI) and Thistletown Regional Centre (TRC) customer reception staff will be provided with formal training. This will be incorporated as a job specific learning and development plan requirement. This will be mandatory for all new front line reception staff.
Status: Ongoing
Action: New reception staff will be provided with a one-hour training session on appropriate protocols for providing effective reception services to persons with disabilities.

Commitment: The Child and Parent Resource Institute (CPRI) will implement desktop videoconferencing (telepsychiatry) services at CPRI and network via the Ontario Telehealth Network. This will provide increased service access for persons with limited mobility in remote locations and will eliminate concerns for clinicians with mobility disabilities.
Status: In Progress

Commitment: Management Support Branch (MSB) will undertake several initiatives to continue increasing staff knowledge of accessibility.
Status: Completed
Action: Three Accessibility Awareness Training sessions were conducted by Accessibility Directorate of Ontario for MSB staff. The training included discussions on accessibility issues and customer service. Staff were provided with periodic updates to increase awareness of accessibility and its importance.

Commitment: Management Support Branch (MSB) will offer training in sign language to interested reception or program staff.
Status: Completed
Action: Interested staff members were trained in basic Sign Language skills.

Commitment: The ministry’s Youth Justice Services Division (YJSD) will review its practices and procedures for assessing and identifying young people with special needs in youth justice facilities.
Status: In Progress
Action: The YJSD will:

As needed, direct operated and transfer payment agencies will develop program descriptions and interventions that address specific disabilities, including learning disabilities. Intake assessment tool is complete and will be in effect July 1, 2007

Commitment: The ministry will provide training for approximately 350 resource teachers and home visitors on how to support children with autism spectrum disorders in a child care setting.
Status: In Progress
Action: The ministry will continue to contract with the Geneva Centre for Autism to provide training activities. To date, 283 Resource teachers/home visitors were trained by the Geneva Centre for Autism in 06/07. This is the first year of a three-year initiative.

Commitment: Corporate Policy and Intergovernmental Affairs Branch (CPIA) will continue to consider the accessibility needs of Ontarians with disabilities in federal/provincial/territorial relations.
Status: In progress
Action: CPIA will continue to pursue initiatives for persons with disabilities as the co-chair of the Federal/Provincial/Territorial (FPT) Benefits and Services for Persons with Disabilities Working Group. The Canada-Ontario Labour Market Agreement for Persons with Disabilities was extended to March 31, 2008. This Agreement helps to improve employment outcomes for persons with disabilities. Discussions on the proposed federal National Disability Act are ongoing and could help establish federal accessibility standards.

Commitment: Front-line reception staff with the Youth Justice Services Division will be provided with training on how to effectively communicate with people who are deaf, hard-of hearing and/or visually impaired. This training will be mandatory for all new front-line reception staff.
Status: Deferred
Action: Training sessions will focus on appropriate protocols when providing reception services to person with disabilities. New reception staff will be provided with this training in their orientation.

Employment Accommodation

Commitment: The Human Resources Branch (HRB) in consultation with the Youth Justice Services Division (YJSD) will investigate methods to improve the provision of employment accommodation to staff in YJSD regional offices and facilities.
Status: Completed
Action: A pilot Disability Management Model was launched at the Brookside Youth Center.

Communications and Information

Commitment: HRB will support ministry offices in improving TTY services. A best practice guideline on answering TTY calls will be incorporated into the existing TTY Services Guide.
Status: Completed
Action: In October 2006, HRB developed a best practice guide for answering TTY calls. The best practice guide is incorporated into the “Guide to Effective TTY Services” which is accessible through the MCSS/MCYS’ intranet website.

Commitment: YJSD will review barriers to access on the YJSD pages of the ministry intranet websites. It will also develop a process to accommodate unique information and requests for relevant published material.
Status: In progress
Action: YJSD will consult with the Communication and Marketing Branch (CMB) to determine if any barriers continue to exist on the YJ pages of the ministry intranet website. YJSD will develop a process that enables timely access to relevant published material.

Commitment: Management Support Branch will develop and conduct a survey of stakeholders to help identify accessibility issues in policy, programs or services.
Status: In progress
Actions: MSB developed a Stakeholder Accessibility Survey with input from the Accessibility Directorate of Ontario and Human Resources Branch. The Stakeholder Accessibility Survey will be administered electronically to corporate and regional stakeholders through a webpage on the MCSS and MCYS intranet. The webpage is being developed.

Built Environment

Commitment: Continue to renovate residential homes, buildings and walkways at Thistletown Regional Centre (TRC) and Child and Parent Resource Institute (CPRI) to eliminate access/mobility barriers as a regular component to the capital planning initiatives.
Status: Completed
Action: TRC and CPRI’s plan was to submit barrier-free renovation initiatives for the buildings in the capital plan for priority funding approvals. House # 21 is now wheelchair accessible. Barrier-free renovation initiatives have been submitted to the accommodations branch for building # 15 of the SAFET-T program.

Commitment: CPRI will ensure persons with disabilities have a mechanism that alerts them to life safety events (i.e. firm alarms, hazardous situation announcements, etc).
Status: Completed

Commitment: CPRI will install motion sensors in all washrooms and common rooms that will illuminate on entry.
Status: Completed
Action: Motion sensor/controlled timer lighting was installed in common rooms.

Commitment: The Human Resources Branch (HRB) will provide information to managers in order to facilitate the use of ministry meeting rooms for persons with disabilities.
Status: Completed
Action: The Occupational Health and Safety Unit of HRB developed and disseminated to management, best practices for boardroom/furniture utilization from an accessibility perspective. In June 2007, HRB developed a best practice guide for management on boardroom/furniture utilization from an accessibility perspective. The guide is included on the manager’s section of MCSS/MCYS intranet website.

Commitment: The ministry will continue to improve the accessibility of their facilities and offices where and whenever possible.
Status: In progress
Action: New leases and lease renewals will continue to be negotiated to address the elimination of any barriers to staff, clients or the public with disabilities. During 2006/07, the 15th floor of 56 Wellesley Street was fully renovated to enhance accessibility. This included the provision of ergonomic furniture, wheelchair accessible quarters, and automatic door openers on selected doors.

Commitment: Through the year, accommodation projects will continue to be required to meet, at minimum, the barrier-free design standards of the 1997 Ontario Building Code.
Status: In progress
Action: Where feasible and appropriate, the Capital and Accommodation Services Branch (CASB) will continue to apply the most effective barrier-free design principles for the situation, rather than meet minimum standards of accessibility. This process continues through CASB to review Ontario Building Code and current Ontarians with Disabilities Act (ODA) requirements to prepare a recommended set of guidelines.

Commitment: MCYS will establish two (2) youth centres that are accessible to people with disabilities.
Status:In progress
Action: Planning for renovations and/or construction of the Donald Doucet Youth Facility in Sault Ste Marie and the Roy McMurtry Youth Facility in Brampton, as well as for programming, will include consideration of the accessibility needs of people with disabilities. For example, consideration will be given to the need for accessible washrooms, showers and bedroom areas and all common areas open to public access (multi-year project to 2008).

Acts and Regulations

Commitment: YJSD will ensure that all programs and services reflect any revisions in provincial acts and regulations that would impact young person and employees.
Status: Ongoing

Commitment: The ministry will review new acts and regulations for barriers to accessibility.
Status: Completed

Table of Contents

  1. Introduction
  2. Message from the Minister
  3. Report on Achievements: 2006 - 2007 Accessibility Improvement Initiatives
  4. Commitments — Barriers to be Addressed
  5. For More Information