ISSN 1708-3222

Accessibility Plan 2008-2009

Table of Contents

  1. Introduction
  2. Report on Status of Customer Service Commitments
  3. Report on Other Accessibility Commitments
  4. For More Information


The Ontarians with Disabilities Act, 2001, requires Ontario Public Service ministries to create and publish an annual accessibility plan. This document is the sixth annual accessibility plan developed by the Ministry of Children and Youth Services.

This plan builds on the foundation created by five years of accessibility planning. It highlights the results of the commitments that were in the ministry’s 2007-2008 plan. These include accessibility training for reception and other frontline staff to help provide better customer service for people with disabilities. As well, the ministry has worked hard to improve access to its services by expanding the use of technologies such as videoconferencing and TTYs and by making its buildings more accessible.

The plan also includes the ministry’s commitments for 2008-2009; commitments that will continue the work of making policies, programs and services more accessible to Ontarians with disabilities. In creating these commitments, the ministry considered both current and future accessibility requirements.

On January 1, 2008, the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005 came into force. The Accessibility Standards for Customer Service sets out the rules that businesses and organizations must follow in order to make services more accessible to customers with disabilities. Public sector organizations, including the Ontario government, will need to comply with this standard by 2010. Private sector and non-profit organizations will need to comply by 2012.

In 2009, other standards will be released for:

Ontario is committed to building an accessible province by 2025. This accessibility plan is another important step toward reaching that goal.

An executive summary of the accessibility plans of all Government of Ontario ministries is available.