2009-2010 Accessibility Plan

Table of Contents

  1. Introduction
  2. Report on Status of Customer Service Requirements
  3. Report on Other Accessibility Commitments
  4. For More Information


The Accessibility for Ontarians with Disabilities Act, 2005 sets out the roadmap to make Ontario accessible by 2025. Under this act, accessibility standards are being developed and implemented to break down barriers in key areas of everyday life.

These standards will increase accessibility for people with disabilities in the areas of customer service, information and communications, employment, transportation and the built environment.

The Government of Ontario is preparing to lead the way towards an accessible province, beginning in January 2010 when the first standard — for customer service — comes into force.

Each year, the government sets the course to prevent, identify and remove barriers through annual accessibility plans required under the Ontarians with Disabilities Act, 2001 (ODA).

Building on last year’s plan, the 2009-2010 accessibility plan will continue moving the Ministry of Children and Youth Services towards the goal of an accessible province for all Ontarians.

This year’s plan highlights achievements in 2008-2009 to break down barriers for people with disabilities. It also outlines this ministry’s commitments in the coming year to make programs, policies and services more accessible for all Ontarians.

In 2008-2009, the ministry undertook a series of activities designed to enhance the accessibility of its programs and services. This work included a review of the Day Nurseries Act to enhance access to regulated child care for children with disabilities.

In 2008-2009, the ministry provided training to over 90 percent of its staff to enhance the service experience of both external and internal customers with disabilities. The ministry also hosted eight sessions benefiting over 150 staff. These sessions were intended to deepen staff’s understanding of accessibility issues.

An executive summary of all Government of Ontario Ministry Accessibility Plans is available at: www.mcss.gov.on.ca/mcss/english/ministry/accessibilityPlans/