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APPENDICES

Appendix 1: Vision for New Quality of Residential Care Branch/Division within MCYS

Acts as integrating mechanism across all sectors to avoid silos, focus on quality of care, raise standards, encourage consistency, monitor continuum of care for individual young people, analyze aggregate data trends, and foster a culture of continuous quality improvement

Quality of Residential Care Branch/Division

Continuity of Care Unit
Data Analytics & Reporting Unit
Quality Inspectorate
Advisory Council

Appendix 2: Concept Statement Template for Service Providers

Descriptive Information about the Organization

Name, address, contacts, programs and services offered:




Specific Program to which this Concept Statement applies:




Mandate and Vision of Program:




Description of Program:

Include #of clients, gender, ages, physical infrastructure, staffing ratio, #of staff, additional clinical resources, etc.




Youth Profiles:

Define the profiles of young people who can best be served in this program; provide specific information about developmental and clinical profile, family constellation and need for participation, externalizing behaviours




Exclusions:

Describe who the program cannot serve well. List excluding factors (eg: fire setting, physical aggression, sexual offending)




Theoretical framework for service delivery:

What informs the design of this program? (eg: attachment theory, trauma-informed care, resilience, strength-based, narrative, etc.) Explain how this relates to the Youth profile the program seeks to serve.




Use of Evidence-Based Practice:

List all evidence-based practices and clearinghouse references; explain how these relate to the youth profile the program seeks to serve




Use of Best Practices:

List all approaches and interventions that are considered best practices, and provide rationale for why these are considered best practices and references.




Youth Voice and Participation:

Describe all aspects of young people’s participation in the governance, design, operation and individual-level case planning in this program. Provide a list of measurable indicators for these initiatives.




Staff Qualifications:

List all staff (FT/PT/Casual & One to One), their pre-service qualifications and their training and PD records for the past five years; explain how qualifications and training records relate to the client profiles the program seeks to serve and to the program and client-level objectives defined below.




Supervision:

Describe the supervision process for all front line staff; indicate the supervision model in use, and why this is the appropriate model in relation to the goals and objectives of the program and the types of young people served. Also include the qualifications and training of the supervisor.




Program Objectives – program-level outputs and outcomes:

Describe what this program seeks to accomplish; what difference will it make in the lives of the young people; identify measurable indicators related to each program-level output and outcome.




Program Objectives – client-level outputs and outcomes:

Describe what change is expected in clients; what areas of young person’s life will be impacted in what ways, and what indicators are used to measure this change.




Progress Data from the past 12 months:

Listing each of the indicators identified for this program, provide data related to program-level and client-level outputs and outcomes.




Analysis of Activity over the past 12 months:

Explain the data above in relation to what has worked and what has not worked. Provide clear explanations for any circumstances where the data does not indicate positive movement.




Children’s Rights:

Describe how young people are informed of their rights and how rights reinforced on an ongoing basis. Please attach any material used in helping young people understand their rights.




Behaviour Management/Intervention:

Describe the approach to behavior management within the program. Include descriptions of point and level systems, token economies and frequently used consequences (withdrawal of privileges, early bed times, grounding).




Crisis Management and Physical Intervention:

Describe the approach to crisis prevention/intervention. Include policies and practices related to the use of physical interventions, debriefing and restorative practices.




Community Involvement:

Describe all community partnerships that are directly related to this program and provide a list of community involvements of every young person over the past 12 months. Provide a list of measurable indicators for these initiatives.




Unique Identity:

Describe all initiatives related to support and special provisions in the context of gender identity, racial identity, cultural competence, vegetarian/ vegan lifestyles and other. Provide a list of measurable indicators for these initiatives.




Education:

Describes all initiatives and supports related to school-based performance and everyday life-based learning. Provide a list of measurable indicators for these initiatives.




Appendix 3 New Worker Training & Refreshers

Description:

A mandatory two week training course required of all direct service staff hired to work in residential care settings such as group care and foster care support, including full time workers, part time workers, relief or casual workers and workers hired to perform one to one supervision under Special Rate Agreements. The New Worker training certificate must be completed prior to deployment in any residential care setting, and a biennial (every two years) two day refresher course must be completed thereafter.

Purpose:

To ensure that all workers involved in residential care provision are informed by and committed to working from an empathy-based perspective that is framed by the theoretical and practice elements of relational practice, life space intervention, ethical decision-making and child and youth participation, engagement and rights.

Structure:

The New Worker training course is to be delivered by the post-secondary education sector in partnership with the field. It is critical that the course be neither delivered nor owned by the field or any agency within residential care systems across sectors. Instead, the course must be delivered by the post-secondary education sector with a focus on child and youth care practice in particular, as the most relevant conceptual and practice elements envisioned for excellence in residential services are elements of the discipline of child and youth care practice.

Ontario’s post-secondary education sector offers 22 diploma and two degree programs in Child and Youth Care Practice, geographically spread across the province with excellent capacity to deliver such training, where applicable in partnership with institutional continuing education units (for example, the Chang School of Continuing Education at Ryerson University). It is envisioned that the training course is available to newly hired practitioners at least once per month at an institution at reasonable distance to the new employee.

The cost of such course should not exceed $500 per person, and residential service providers should be responsible for cost-sharing this cost at a minimum 50/50 split with prospective employees who do not yet have such certification. Certification is transferable across employers and sectors. Employers can create more competitive recruitment strategies by covering the full cost of the course.

Sample Curriculum:

The ten-day curriculum is envisioned to include the following elements:

  1. Understanding the context of young people placed in residential care

  2. Empathy and the development of Self

  3. Relational practice – theory

  4. Relational practice – practice elements

  5. Life-space intervention

  6. Children’s rights and child and youth participation / engagement

  7. Unique cultural, identity and lifestyle contexts

  8. Ethical decision-making, the use of supervision, team work

  9. Crisis Intervention certification

Refresher training:

A two day training program every two years, with a curriculum that captures the core elements of the New Worker training but seeks to incorporate the practice experiences of workers in order to bring the concepts of the new worker training to life.

Appendix 4 Supervisor Certification

Rationale:

The Panel strongly recommends the development of a supervisor certification program in order to ensure that individuals with responsibility to provide supervision are qualified to do so and able to provide such supervision meaningfully and directly related to life space practice settings. Supervision is a core component of effective child and youth care practice in residential settings. The supervision process should ensure at least four continuous dynamics:

  1. Workers are provided with clinical guidance in their practice with children and youth in the every day context of residential care;

  2. The residential setting is fundamentally oriented toward relational practices and the empowerment and participation of young people in their every day experiences;

  3. Practitioners are supported in their experiences of working with very vulnerable young people in such a way that their resilience in relation to compassion fatigue, vicarious trauma and burnout are mitigated;

  4. Practitioners have real and meaningful professional development and career planning goals that ensure on-going learning and skills development.

The current approaches to appointing individuals to supervisory positions are ad hoc in most cases and across sectors, with standards and required qualifications either absent or geared solely toward positive performance in front-line positions This is not adequate given the pivotal role of supervisor positions in residential services.

Description:

A supervisor certification process must be developed that ensures that anyone appointed to such a position is trained and has demonstrated competence in the following areas of practice:

  1. In-depth understanding of relational practices, including clinical, therapeutic and practice approaches;

  2. Capacity to support and coach front line practitioners in their capacity to deliver high quality services to young people and to maintain their relational engagement within the broader context of empathy;

  3. A thorough understanding of leadership in the context of collaborative team-based approaches to serving young people in residential services.

Structure:

The Panel envisions a multi-module certification program offered through recognized leaders in the field of child and youth care with clear capacity to offer training for supervisors at the highest possible level.. The minimum education level for the delivery agents of the certification program should be a university-based degree in child and youth care practice. The Panel furthermore recommends that existing supervisors be required to complete the certification process within the first year of its availability; newly hired or promoted supervisors must complete the certification prior to beginning work in formal supervisory positions in any context of residential service provision.

The specific curriculum of such program should be developed in partnership between the field and recognized leaders in the field of child and youth care practice. MCYS should provide leadership in ensuring that a small group of such individuals is constituted in order to proceed with the development of this process as soon as possible.

Appendix 5: Residential Services Review Panel Consultations

August 20th, 2015 – January 25th, 2016

Overview

The Panel consulted with:

264 Youth

18 Secure Treatment E.D.’s, Managers & Supervisors

25 Mental Health Treatment Agencies Managers & Directors

169 Frontline Staff

47 Facilities & Centres E.D.’s, Managers & Directors

38 Secure Custody E.D.’s, Managers & Supervisors

9 Open Custody E.D.’s, Managers & Directors

56 Foster Parents, Parents & Family Members

26 Associations/ Organizations/ Representatives E.D.’s, Managers & Executive

82 CAS Agencies E.D.’s, Managers Directors & Staff

123 MCYS Staff & Licencing Specialists

8 Regional and Corporate Directors

Cities

Across 12 Cities in Ontario

A simplified map of Ontario with 12 relevant cites indicated: Thunder Bay, Sudbury, Oshawa, Consecon, Ottawa, Kingston, Toronto, Mississauga, Oakville, Hamilton, London, and Brampton.

Panel Consultations - Youth

Tungasuvvingat Inuit, Ottawa4 youth
Peel Children’s Centre, Mississauga4 youth
Ottawa Youth Engagement23 youth
J.J. Kelso, Thunder Bay4 youth (Lunch & 1-1 conversation)
Kairos Community Resource Centre, Thunder Bay2 youth
Thunder Bay Youth Engagement16 youth
LGBTQ2S Youth Engagement Toronto4 youth
Syl Apps, Oakville5 youth (1 Treatment / 4 Secure Custody)
Roy McMurtry Centre, Brampton7 youth
Child & Parent Resource Institute (CPRI), London8 youth
Genest Secure Facility, London1 youth
London Youth Engagement22 youth
Sudbury Youth Engagement29 youth
Toronto Youth Engagement37 youth
Sundance (St. Lawrence Youth Association), Kingston2 youth
Kingston Youth Engagement10 youth
Youth Amplifiers (PACY)11 youth amplifiers (two consultations)
YouthCan Consultation (OACAS)8 youth
PACY Round Table (Bayfield)45 youth
Murray McKinnon, Oshawa1 youth
Harold McNeil (SRR) Integration Centre, Oshawa2 youth
Enterphase, Oshawa6 youth
Child in Care by teleconference1 youth
Arrell Youth Centre (Banyan Community Services), Hamilton5 youth
New Mentality (CMHO)1 youth
The Village (Peel CAS)3 youth
Former Child in Care1 (Teleconference)

Panel Consultations - Frontline Staff

Tungasuvvingat Inuit – Youth in Transition Worker – Ottawa1 staff
Peel Children’s Centre, Mississauga8 staff
Ottawa/Cornwall Region CAS/OPR’s8 staff
Dilico Anishinabek Family Care – Thunder Bay6 staff
CAS Thunder Bay25 staff
Thunder Bay Children’s Centre1 staff
Syl Apps, Oakville4 CYW
Roy McMurtry Centre, Brampton12 YSO & YSM
Child & Parent Resource Institute (CPRI), London8 staff
London CAS7 staff
Genest Secure Facility, London4 (Youth Service Officers, Two Teachers)
Sudbury Group Home3 staff
Sudbury CAS & Kina Gbezhgomi Child & Family Services, Sudbury4 staff
Peel CAS11 staff
Sundance (St. Lawrence Youth Association), Kingston1 staff
Frontenac CAS, Kingston21 staff
Murray McKinnon & Harold McNeil (SRR), Oshawa5 staff
Durham CAS, Oshawa13 staff
Toronto CAS7 (Children Service Workers, Foster Care Resources Workers & Resource Support Worker)
Toronto Catholic Children’s Aid Society8 (Placement Worker, Residence Worker, Short Term Child in Care worker, Child in Care Workers)
Hatts Off, Hamilton11 staff
Peel CAS – 1 staff Diversity Manager
Nurse Practitioner from Secure Custody1 Nurse Practitioner

Panel Consultations - Facilities & Centres

Ottawa Inuit Children’s Centre4 (ED, Coordinator, Recreation Coordinator, Coordinator of Youth Carving & Art Program)
Tungasuvvingat Inuit, Ottawa1 (Coordinator)
Youth Services Bureau of Ottawa5 (ED, 3 Directors & 1 Assistant Director)
Dilico Anishinabek Family Care, Thunder Bay4 (2 -Assistant Director, 2 Program Managers)
Child & Parent Resource Institute (CPRI), London3 (Managers)
Sudbury Group Home Operators5 (Owners/Operators)
Kerry’s Place, Brampton and Mississauga Community Living7 (Directors and Service Managers)
Hatts Off, Hamilton11 (ED, Supervisors & Directors)
Stewart Homes1 (Teleconference)
Pioneer Youth Services1 (Teleconference)
Enterphase1 (Teleconference)
Community Living Toronto1 (Teleconference)
Carpe Diem Residential Therapeutic Treatment Homes for Children1 (Teleconference)
Good Shepherd Centre1 (Teleconference)
Batshaw Youth and Family Centres1 (Teleconference)

Panel Consultations - Mental Health Treatment Agencies

Robert Smart Centre, Ottawa3 Rep (ED/Service Mgr & Coordinators)
Peel Children’s Centre4 (Manager, 2 Supervisors & 1 Clinical Director)
Thunder Bay Children’s Centre3 (ED and 2 Program Managers)
Syl Apps, Oakville15 (Directors, Coordinators, Managers, Psychiatrist, Psychologist, Clinical Director, Nurse, Recreation Therapist, Guidance & VP Program Services)

Panel Consultations - Open Custody

Kairos Community Resource Centre, Thunder Bay1 (Manager)
Northern Youth Services, Sudbury4 (ED & Management Staff)
Murray McKinnon & Harold McNeil, Oshawa4 (ED & Directors & Supervisor of Harold McNeil)

Panel Consultations - Secure Custody

J.J. Kelso, Thunder Bay 2 (ED & Manager)
Syl Apps, Oakville 15 (Directors, Coordinators, Managers, Psychiatrist, Psychologist, Clinical Director, Nurse, Recreation Therapist, Guidance & VP Program Services)
Roy McMurtry Youth Centre 13 (YCA, DYCA, Managers, Coordinators, Nurse, Psychometerist, Social Worker, Chaplain)
Genest Secure Facility 2 (Director & Assistant Director)
Sundance (St. Lawrence Youth Association), Kingston3 (Management)
Brookside Youth Centre 1 (Teleconference)
Arrell Youth Centre (Banyan Community Services) 2 (Program Director and CEO Banyan)

Panel Consultations - Secure Treatment

Robert Smart Centre3 (ED/Service Manager & Coordinator)
Syl Apps, Oakville15 (Directors, Coordinators, Managers, Psychiatrist, Psychologist, Clinical Director, Nurse, Recreation Therapist, Guidance & VP Program Services)

Panel Consultations - Children’s Aid Societies

CAS Ottawa3 (ED, Service Director & Manager of Services)
Family & Children’s Services of Renfrew County1 (Director of Services)
CAS Thunder Bay10 (Managers)
CAS London10 Staff (3 Service Directors, 7 Supervisors: Native Services, Resources, Recruitment, Kinship, Placement and Ongoing Services, Service Director of Resource & Permanency)
Sudbury CAS & Kina Gbezhgomi Child & Family Services, Sudbury8 (Managers)
Peel CAS4 (ED and 3 Managers)
Frontenac CAS, Kingston7 (Managers)
Durham CAS, Oshawa12 (ED, Directors, Supervisors: Family Care program, Kinship, Foster, Placement, Quality Assurance)
Toronto CAS8 (Directors and Managers)
Toronto Catholic Children’s Aid Society9 (Managers & Supervisors)
CAS – Consultations by Phone
Toronto Catholic Children’s Aid Society1 staff
Grey Bruce Children’s Aid Society1 staff
Waterloo Children’s Aid Society2 staff
Muskoka/Simcoe Children’s Aid Society1 staff
Windsor/Essex Children’s Aid Society2 staff
Hamilton Children’s Aid Society1 staff
Prescott (Vailor)4 staff
York Region Children’s Aid Society1 staff

Panel Consultations - Associations/Organizations

Ontario Association of Residences Treating Youth (OARTY) – 2 Meetings9 (August – 4 members and October – 5 members)
Centre of Excellence for Children and Youth Mental Health (OCE)1 (Executive Director)
Ontario Residential Care Association (ORCA)3 (1 by teleconference)
Ontario Association of Children’s Aid Societies (OACAS)5 (E.D., Analysts & Specialists)
Provincial Advocate (PACY)1 Group Consultation with Advocate, Youth & PACY Staff
Association of Native Agencies (ANO)4 Executive Directors of 4 agencies
LGBTQ2S Advisory Group – Group Consultation/Meeting1 Group Consultation with LGBTQ2S Youth & Agency Staff
CMHO/Kinark Forum – TorontoConference and Meeting with CMHO/Kinark Staff
Kinark4 Management
Ministry of Education1 Staff
Ministry of Health & Long Term Care3 Staff
Youth Justice Ministry Representatives1 meeting with YJ Staff
Children’s Mental Health Ontario (CMHO)4 (CMHO CEO, Kinark CEO, Windsor Hospital VP, Turning Point ED)
ANCFSAO5 (ED’s from 5 agencies)
Métis Nation of Ontario2 Staff
Ontario Native Women’s Association1 Staff
Ontario Federation of Indigenous Friendship Centres1 Staff
Ontario Association of Child & Youth Care3 (President & Board Members)
Youth Justice Ontario1 member
OACAS1 (OACAS Project Manager of “One Vision, One Voice”)
African Canadian Legal Clinic2 Staff (Policy & Research Lawyer)
Alberta Child & Youth Service1 Staff
University of Toronto1 Staff
Ontario Ministry of Training Colleges & Universities (TCU)3 Staff
Health Quality Ontario (HQO)1 (Director of Policy & Strategy)
Covenant House Toronto1 (Executive Director)

Panel Consultations - Foster Parents/Parents/Family

Ottawa CAS hosted14
Child & Parent Resource Institute (CPRI), London10 (9 Family & Parents & 1 CYW Worker/Advocate)
London CAS hosted5 Foster parents
Kingston CAS hosted12 Foster Parents
Foster Parents Association of Ontario3 Members/Foster Parents
Hatts Off 8 Foster Parents
Foster Parents2 (Teleconference)
Adoptive Parent1 (Teleconference)
Family Member1 (Teleconference)

Panel Consultations - Regional and Corporate Directors

Regional and Corporate Directors 8

Panel Consultations - MCYS & Licencing Specialists

Licencing Specialists67 specialists
Program Supervisors29 (28 in person and 1 Teleconference)
Field Worker Application for Licencing3 staff
MCYS Staff 2 staff
Crown Review Unit1 staff
CPIN Training2 staff
Centralized Access to Residential Services - C.A.R.S2 staff
Ministry of Education Early Learning Division1 staff
SOR Tool Demo1 staff
MCYS Corporate4 staff – Licencing
Central Region1 staff
Toronto Region1 staff
North Region1 staff
MCYS & MCSS North Region2 staff
East Region2 staff
Ministry of Community & Social Services2 staff
MCYS1 staff
ADMS4 ADMs

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