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Coordinated Service Planning

Coordinated Service Planning is a key pillar of Ontario’s Special Needs Strategy. The goal of Coordinated Service Planning is to support children/youth with multiple and/or complex special needs and their families through a dedicated Service Planning Coordinator who will connect them to the multiple, cross-sectoral services they need, as early as possible, and monitor their needs and progress through a single Coordinated Service Plan.

As a result of Coordinated Service Planning, families and children/youth with multiple and/or complex special needs:

• Have access to a single Coordinated Service Plan that is responsive to their goals, strengths, and needs;
• Know who is accountable for developing and monitoring their child’s Coordinated Service Plan; and have a clear point of contact; and
• Can be assured that service providers and educators are working toward a set of common goals identified in the plan.

For service providers, this means:

• Working toward a common set of service goals identified in the child’s or youth’s Coordinated Service Plan;
• Taking a more holistic view of children with complex and/or multiple needs;
• Avoiding duplicate intake processes and duplicated services; and
• Having a clear process for connecting with other service partners, including mental health, autism, health providers, educators and others in the development of the Coordinated Service Plan.

Policy and Program Guidelines for Coordinated Service Planning have been released. To learn more, click here.

Service Delivery Areas and Coordinating Agencies

To support children/youth with multiple and/or complex special needs and their families to access Coordinated Service Planning across the province, we have identified 34 geographical service delivery areas.

Coordinating Agencies are responsible for Coordinated Service Planning within their service delivery areas.

Region	Service Delivery Area	Coordinating Agency (with embedded hyperlinks)
Central	Halton	Reach Out Centre for Kids (ROCK)
Central	Waterloo	Sunbeam
Central	York	Children's Treatment Network of Simcoe York
Central	Simcoe	Children's Treatment Network of Simcoe York
Central	Dufferin Wellington	Dufferin Child and Family Services
Central	Peel	ErinoakKids
East	Ottawa	Children’s Hospital of Eastern Ontario – Ottawa Children’s Treatment Centre (CHEO-OCTC)
East	Prescott-Russell	Children’s Hospital of Eastern Ontario – Ottawa Children’s Treatment Centre (CHEO-OCTC)
East	Stormont, Dundas and Glengarry	Children’s Hospital of Eastern Ontario – Ottawa Children’s Treatment Centre (CHEO-OCTC)
East	Durham	Resources for Exceptional Children and Youth
East	Hastings/Prince Edward/Northumberland	Quinte Children’s Treatment Centre
East	Haliburton/Kawartha Lakes/Peterborough	Five Counties Children’s Centre
East	Renfrew	Family and Children’s Services of Renfrew
East	Lanark, Leeds and Grenville	KidsInclusive - Hotel Dieu
East	Kingston, Frontenac, Lennox and Addington	KidsInclusive - Hotel Dieu
North	Greater Sudbury-Grand Sudbury/Manitoulin/Sudbury	Children's Community Network
North	Cochrane/Temiskaming	Cochrane Temiskaming Children’s Treatment Centre
North	James Bay Coast	Mushkegowuk Council
North	Kenora/Rainy River	FIREFLY
North	Algoma	Thrive Child Development Centre
North	Nipissing/Parry Sound/Muskoka	One Kids Place
North	Thunder Bay	Children’s Centre Thunder Bay
Toronto	Toronto	Surrey Place Centre
West	Chatham-Kent	Children’s Treatment Centre of Chatham-Kent
West	Lambton	Pathways Health Care
West	Huron Perth	Community Services Coordination Network (CSCN)
West	Grey-Bruce	Keystone Child, Youth & Family Services
West	London-Middlesex	Community Services Coordination Network (CSCN)
West	Elgin/Oxford	Community Services Coordination Network (CSCN)
West	Haldimand-Norfolk	Haldimand Norfolk Resource, Education and Counselling Help (H-N R.E.A.C.H.)
West	Hamilton	Contact Hamilton
West	Brant	Contact Brant
West	Niagara*	TBD
West	Windsor*	TBD

* A Coordinating Agency identification process is currently underway for the Niagara and Windsor service delivery areas, along with an interim planning process.