What to do if you have concerns about your child’s care
1. Talk to your caregiver.
- Pick a good time to talk to your caregiver (or the operator or supervisor of the program).
- Drop-off and pick-up times are busy and are usually not good times to talk.
- You can schedule a time with your caregiver to talk about your concerns. That way, both you and the caregiver will be ready to talk.
2. If talking to your caregiver doesn't solve the problem:
If you have licensed child care
- If your concerns relate to provincial rules and standards, you can contact the nearest regional office of the Ministry of Children and Youth Services.
If you have informal child care
- You can talk to a staff person at your local Ontario Early Years Centre or at one of the ministry's regional offices.
- The government doesn't regulate informal child care arrangements. However, the ministry will look into complaints about caregivers who are taking care of more children than they are allowed by law.
- If you are concerned that the caregiver is looking after too many children, contact the nearest regional office of the ministry.
